To report an outage call (423) 586-2232
Pay Online

Billing & Payments


Automatic Bank Draft

It is convenient and free.

1) Fill out our Bank Draft Form.

2) Provide us with a blank check.

3) Mail the bank draft form and the blank check to:

  • RWUD
  • P.O. Box 450
  • Russellville, TN 37860


 Fax: (423) 585-5150

Pay by Mail

We accept checks, money orders, and cashier checks. Please make checks and money orders payable to "RWUD" and mail to:

  • RWUD
  • P.O. Box 450
  • Russellville, TN 37860

Pay by UnitedHealthCare UCard

Pay by Telephone

We accept credit and debit cards by telephone. To make a payment, please call (423) 586-2232 and select option #1.

To speak with a customer service representative, please call (423) 586-2232 and select option #4.

Pay Online

1st time users click here to register your online account.

Click here to login to the customer portal.

Note: Effective May 31st, our payment processor will be discontinuing the support of outdated security protocols (TLS v1.0 v1.1). If you experience issues when attempting to submit a payment on or after this date, please check your computer to insure that TLS v1.2 is enabled and submit the payment again.

*RWUD does not share customer information

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